FAQ

1. What is the delivery time of my order?
We aim to process and ship your order within 1-3 business days. Delivery time within the Netherlands is usually 1-4 business days. For international orders, delivery time can vary between 5-10 business days, depending on the country of destination.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. This will allow you to track the status of your order via our shipping partner's website.

3. Can I change or cancel my order?
Orders can only be changed or canceled before they have been processed. Please contact our customer service team at CosyLush@hotmail.com as soon as possible with your order number so we can assist you further.

4. What are the shipping costs?
Within the Netherlands, we offer free shipping on all orders. For international orders, shipping costs vary depending on the destination country and are displayed during checkout.

5. What should I do if my product arrives damaged?
We strive to ensure that all our products are delivered in perfect condition. If your product arrives damaged, please send us an email within 48 hours with photos of the product and packaging. We will provide a suitable solution, such as a replacement or a refund.

6. How do I return a product?
You have 14 days to return a product, as long as it is unused and in its original condition. To start the return process, please email CosyLush@hotmail.com. Please note that the return costs are at your own expense, unless it is an error on our part.

7. Do you offer gift cards?
Yes! Cosylush offers digital gift cards which are perfect as a gift. Gift cards are available in various amounts and are emailed to you immediately after purchase.

8. Are the products sustainable and environmentally friendly?
We do our best to use sustainable and environmentally friendly materials where possible. You can find more information about the specific materials and production processes on our product pages.

9. How do I contact customer service?
You can reach us by email at CosyLush@hotmail.com during office hours. Our team is ready to answer your questions.

10. Can I have a product gift wrapped?
Yes, we offer a gift wrapping service for €2.50 per order. Select the "gift wrapping" option during checkout and add a personal message if desired.